Why does it matter?
Abandoning journey maps would signal CX teams moving away from artifacts that do not change business decisions.
Direct quote
Two-thirds of CX teams will abandon journey mapping due to a self-inflicted stigma. CX teams have spent years defaulting to journey mapping, but stakeholders are dismissive. Managing journeys -- customers' paths to goals -- is certainly valuable, as companies such as Nedbank and Nissan have shown.
Forrester