Why does it matter?
Autonomous work decisions would move agents from assistants into operational decision-making.
Direct quote
Despite these initial challenges, the trend toward agentic AI represents a leap forward in AI capabilities and market opportunity. Agentic AI will provide new means to enhance resource efficiency, automate complex tasks and introduce new business innovations, beyond the capabilities of scripted automation bots and virtual assistants. Gartner predicts at least 15% of day-to-day work decisions will be made autonomously through agentic AI by 2028, up from 0% in 2024.
Gartner